AMADEE 3.0 is a new application for business process management (BPM), which supports enterprises to manage organizational and technical challenges. A sophisticated methodology is supported by a state-of-the-art user interface. AMADEE 3.0 promotes customer orientation within an enterprise and displays it using service relationships. This view allows for a clear definition of responsibilities. Their absence often is the cause for problems and and unhappy customers. The automatic generation and updating of process models and the automatic weak point analysis make your job a lot easier. With AMADEE 3.0 you easily control complex process structures. International groups or enterprises with an intricate organizational structure are facing the task to standardize their processes and IT systems and to implement changes sustainably. AMADEE 3.0 was made for this and allows the definition of enterprise standards which can still be maintained even if they are adapted to local characteristics of subsidiaries or branches. As a BPM tool AMADEE 3.0 helps to reduce lead times and process costs. Enterprises will be encouraged to clearly define responsibilities in business processes. This boosts communication between process participants and thus eventually improves the quality of internal and external processes. Using AMADEE 3.0, you can easily manage the complexity of national and international processes. This is a prerequisite for the success of IT, restructuring or M&A projects. AMADEE 3.0 clears the way to a customer oriented enterprise!