Use Microsoft Outlook as Helpdesk for customer e-mails at Web stores and also Online shops. This Add-in for the ReplyButler supports you when you with the storing and also start of the Webshop text modules for your helpdesk. You'll get a predefined organisational structure with the typical subjects which turn up in customer e-mails Web stores and also Online shops, together with tips for text modules which usually can be sorted into this Outlook helpdesk categories. The Webshop text phrases allow a multiuser configuration so that via a local network several helpdesk users have the same boilerplates and have the same text modules. All templates for text modules already have bilingual headlines and also were assigned small images for easy finding. This menu organization will be used in Microsoft Outlook with the help of the cool shareware ReplyButler, so that all text modules so that all text modules can get accesed rapidly.