Trouble Ticket Tracker v2.0

Catégorie :

Helpdesk & PC à distance

Licence :

Commercial

Editeur :

TLI Software

Prix :

750 USD

Taille :

195.3 KB

Mis à jour :

24/03/2009

Evaluation :

(0 Votes)

Plateformes :

Linux Win2000

Ce logiciel a déjà été téléchargé 96 fois

Features of Trouble Ticket Tracker * Allows users add tickets * Enables users to view tickets raised * Facilitates editing tickets * Shows current status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ticket reports Uses of Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing issues * Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support