Dear Sir,

we can reset the device. We need a remote entrance (via teamviewer for example) and the program named "puTTy" and a serial connection to the switch. We cant give you the backdoor lock in.

Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.
For further questions please contact us.
Mit freundlichem Gruß/Best regards

Ihr Level One Team
Your Level-One Team
Retail Deutschland/Östereich/Schweiz/Gemany/Austria/Switzerland Tel.: +49 231-13974947
Enterprise Deutschalnd/Östereich/Schweiz/Germany/Austria/Switzerland Tel.: 01805-991002
International Englisch/International English Tel.:+49 231-13974948
Spanien/Spain Tel:+34 911878121
Portugal/Portugal Tel.:+35 1707781718
Frankreich/France Tel.:+33 170617771
Italien/Italy Tel.:+39 0699268189
Fax : 01805-991001
E-Mail: Support@Level-One.de
Web: www.level-one.de
- Bitte fügen Sie einer Antwort immer den gesamten Schriftverkehr bei!
- Please always attach all previous mails!


-----Ursprüngliche Nachricht-----
Von: *****************************
Gesendet: Donnerstag, 5. November 2009 00:46
An: NeueMailsLevelOne
Betreff: Supportanfrage LevelOne Webseite | 05.11.2009 | 0:45


Anfrage LevelOne Webseite
---------------------------------------
Datum: 05.11.2009 | 0:45
---------------------------------------
Name: XXXX
E-Mail: XXX
Country:
Model: GSW-2472TGX
S/N: 04122305396
HW Version: 1
Operating System: XP
Comment:
Hi Support!

I just bought a GSW-2472TGX switch but it seems the password was changed and the default credentials are not root/root as stated in the joinded user manual (the same as stated in the product manual pdf).

Could you give me a hint on how i could reset the password to factory defaults?

Thanks for your support.

---------------------------------------