Instantly take remote control of computers over the Internet with Netretina Software, even through firewalls, where you can choose between on-demand and permanent remote connection modes. No installation or configuration is required, just use it fast and secure. Features : These are some of the features which are integrated in this software solution: Permanent or on-demand remote computer control without any prior installation or configuration Chat with instant messenger system within your enterprise File transfer (upload & download) Remote computers inventory (export feature also integrated) Netretina operator control module can be run from anywhere over the Internet or LAN Option to integrate a help button into your own web site. Incident management system (trouble tickets system for your clients) Multi-operator capabilities (workgroup, waiting list for clients, operator's intercommunication) Videoconference (audio + video) Allows you to show online demos to your clients Support an unlimited number of connected computers at the same time Operators can support clients over a LAN or WAN Greatly enhanced support service and remote assistance for your clients Infrastructure reduction cost (access time, deployment, reaction time, non-stop service, etc) Connection reports, statistics and data export Host your own Netretina Server in your company (communication gateway - bridge) Multiples channels communications also available (should ask for activation), this feature allows to host multiples companies in the same netretina server computer...